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Three things we need

Confirm your identity at Alfabet Casino before you cash out

Licensing rules require us to confirm who you are and where your money comes from, and the check normally closes within 61 hours.

Start verification
Alfabet Casino Ltd. holds licence MGA/B2C/209/2008 from the Malta Gaming Authority — one of the most rigorous regulatory frameworks in online gaming, independently audited by SIQ and GLI.
Checking your account

Know who checks and how long it takes

Most players worry the check is open-ended, so here is the whole picture in six lines.

Who checks
Alfabet Casino Ltd.
Licence held
Malta Gaming Authority, MGA/B2C/209/2008
Review time
61 hours
Deadline
Before your first withdrawal
Questions go to
[email protected]
Minimum age
18+
A clean first pass

Before the review, after the review

Five minutes of care at the upload screen saves a second round of waiting.

Four corners in the frame
Upload a colour photo of your photo identification with all four corners visible and no glare across the text. Screenshots and cropped shots are the usual reason a check is sent back.
Your address on one page
Send proof of address dated within the last three months, showing your name and home address together on one page. A bank statement or utility bill works; a phone screen photo usually does not.
Twelve digits covered
Show the payment card image with the first twelve digits hidden and your name and last four digits clear. Do this before the review starts, not after, because a missing card is the slowest gap to close.
How long is the wait?
Wait out the 61 hours without sending the same file again, since a duplicate upload pushes your place back. Ask [email protected] for a status update if nothing changes.
Fewer delays

Three papers do most of the work

By the end you will know exactly which copy to send for each item and what makes it fail.

Photo identification

ConfirmsYour name, face and date of birth
Must showAll four corners, sharp text, no glare

Proof of address

ConfirmsWhere you live now
Must showYour name, address, recent date visible

Payment card image

ConfirmsThe card used for payments
Must showFirst twelve digits hidden, last four clear

Your document was refused: here is why

Current address, out-of-date paper. Nothing on the paper shows a date inside the window the reviewer works to, so it cannot confirm where you live now. Send a bill issued within the last three months Use a statement dated this quarter instead

Half the page, none of the proof. One edge sits outside the frame or a glare hides the corner, and a partial view cannot be read against the register. Lay the page flat on a dark surface Keep all four corners inside the frame

The details do not match. The paperwork shows a different name or address to the one on the account, and the reviewer cannot link the two. Ask us to correct the account details Add a document showing the change

The papers that close a funds check

Operating under licence MGA/B2C/209/2008 from the Malta Gaming Authority, Alfabet Casino Ltd. must know that money on the account was earned lawfully. The check is routine, expected of every licensee, and it carries no suggestion of wrongdoing on your part.

The reviewer names the papers that fit your own situation, so expect one or two of these:

  • Recent payslips from your employer
  • Bank statements for the account
  • A recent tax or income summary
  • A contract or invoice for freelance work
  • A sale or inheritance document
Four moments we ask

Read this before the request arrives

By the end, you will know which events bring the KYC step and what the team looks at.

Same person, different spelling
A spelling or a street number differs between your profile and your papers, and the reviewer asks for matched photo identification and proof of address.
A card we have not seen
An unfamiliar card or wallet appears on the account, so the team confirms it belongs to you before money moves through it.
Bigger than usual, checked the same
Activity that sits well above your usual pattern prompts a look, and the reviewer may ask for identification plus the source of funds papers.
Complete the check before cashing out
Before the first payout leaves, the license requires a completed identity check, so photo identification, address proof and a card image are gathered then.
Fewer delays

Your withdrawal is held, these are the answers

Alfabet Casino keeps the answers short, because the check is routine and slow replies are not.

Can I do the photo part on my phone?+
Yes. A phone camera works, provided all four edges of the card or passport sit inside the frame and the print stays sharp. Send the pictures from the same email address you registered with, so the reviewer can match them quickly.
How early can the casino ask me for proof?+
The license requires it before your first withdrawal, so that moment is the latest point. Nothing stops the casino from asking sooner, though, and a request may arrive with your registration or your first deposit.
Which regulator issued the license?+
The Malta Gaming Authority issued it under number MGA/B2C/209/2008, and Alfabet Casino Ltd. holds it. The same licence covers play from New Zealand, with company number C-30487 (Malta).
Is my passport file encrypted when it arrives?+
Yes. Files travel over 256-bit TLS and are read only by the team handling your case. Reviews are independent, and SIQ and GLI audit the systems behind them.
Why do you ask where my funds come from?+
The license asks every operator to follow anti-money-laundering rules, and this is one of them. It is routine, not suspicion, and it usually adds one more paper about income or savings.
What happens if my surname has changed?+
Send the document showing the new name, plus the older one that carries your former name. A marriage certificate does that job. With both in the file, the reviewer can trace the link and approve without a second round.
Will you want the same papers again in a year?+
No, once your identity is confirmed the file stays on record. New papers are requested only when something changes, such as an expired ID or a different address.

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