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Five Tools, One Account

Responsible Gambling at Alfabet Casino: Limits, Breaks and Exclusion

Play only from 18+, and deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion are waiting in every account.

Alfabet Casino Ltd. holds licence MGA/B2C/209/2008 from the Malta Gaming Authority — one of the most rigorous regulatory frameworks in online gaming, independently audited by SIQ and GLI.
Quick Reference

Check These Four Facts Before You Play

Our house rules keep things plain, so the essentials below are short and easy to keep.

Minimum age18+
Licence and regulatorMalta Gaming Authority, MGA/B2C/209/2008
Gambling Helpline Aotearoa0800 654 655
Limit and exclusion questions[email protected]
Five Tools in Hand

Limit and Control Tools in Your Alfabet Casino Account

Worries about overspending fade once a ceiling exists before the first spin, not after.

Deposit Limits
A deposit limit caps what can come in from your chosen payment method, so switch it on whenever you want the month to start with a number you chose.
Set Your Loss Limit First
Loss limits stop play once your net losses reach the figure you picked, and they suit anyone who would rather end a session on their own terms.
When Hours Slip By
Session reminders tell you how long you have been playing, so turn them on if time tends to slip past without you noticing.
Time Away That Counts
Cooling-off periods give you a set stretch away from the account while it stays closed, and they fit the moment play starts feeling like routine rather than fun.
When Limits Stop Working
Self-exclusion closes your account for a longer term and blocks access for its full length, and it is the tool to choose when limits keep being raised in your head.
Getting It Done

How Do I Put a Limit on My Play?

Useful the moment a deposit feels too easy and you would like a number decided in advance.

Finding Your Settings
Open your account settings from your profile menu and check that you are signed in to your own single account, since limits attach there.
Pick the Right Control
Choose between a deposit cap, a loss cap or a session time reminder, and pick the one that answers the worry you actually have.
What You Gain by Choosing
Enter the amount or time you can live with and select the period, then read it back once to be sure it matches your intention.
Know What You Set
Confirm the change and take note of the figure shown on screen, because a limit you cannot recall is one you cannot keep.

Before You Pause, Know What Closing Costs

A Short Rest, Then Back. A time-out inside your account stops you playing for a set stretch, measured in hours or days. Choosing it takes a moment in your settings, and your balance and history stay exactly as they are for your return.

Certainty Instead of Willpower. Self-exclusion closes your access for a long stretch, and once it starts it cannot be lifted early. Your account is out of reach until the period ends, so choose it when you want the decision made for you rather than remade each morning.

Set It Here, Stay Covered. No national self-exclusion register covers players here, so this account is the place you exclude yourself. A long period can be set from your settings, and the Gambling Helpline Aotearoa answers around the clock while you decide what comes next.

Support That Costs Nothing

Free, Private Support Near You

Most people worry that asking for help means telling everyone, and that it will cost them money.

Gambling Helpline Aotearoa
This line takes calls from players and from worried partners or parents, any hour, and treats the conversation as private. Being honest about your play is the only thing asked of you. 0800 654 655 gamblinghelpline.co.nz
Problem Gambling Foundation
Counselling, peer and cultural support arrive free through eighteen clinics across the country, for you and for family members. Freephone or text during weekday hours to start a conversation. pgf.nz
Safer Gambling Aotearoa
Health New Zealand runs this information site for people who gamble and for those living with them. You will find the signs of harm explained plainly, practical tips, and a finder for support close to home. safergambling.org.nz

Fun That Turned Into Pressure

None of these signs means something is wrong with you. They mean the entertainment has picked up a cost, and catching that early makes a limit or a pause far easier to set. Catching it late makes the same decision much harder.

Read down the list and notice which lines sound like your own week.

  • Playing longer than you told yourself you would
  • Chasing a loss with a bigger deposit
  • Money meant for bills going into play
  • Hiding how much time or money it takes
  • Borrowing to keep playing at all
  • Feeling flat or short-tempered away from it
  • Family asking you to slow down
Relative Concern

Quick Answers On Limits

Useful once you have spotted the tools but still need a plain answer before acting.

My brother plays too much, can the helpline advise family?+
The Gambling Helpline Aotearoa speaks with relatives as well as players, free and around the clock. The Problem Gambling Foundation also offers counselling and cultural support for whanau. You do not need his permission to ask how to help.
Why is my account being checked before I start playing?+
Rules in this market require identity and age checks before an account is activated, so nobody under 18 can play. Alfabet Casino asks for photo identification, proof of address and a payment card image. The check protects you and keeps the licence in good standing.
What does a short pause change in my account?+
A cooling-off period switches play off for the days you pick, while your balance and history stay in place. Once it ends, your account works as before, so it suits a break rather than a full stop. Choose a longer period if you suspect you will return too soon.
Does self-exclusion here block me at other casinos?+
No. New Zealand has no national self-exclusion register, so an exclusion set in your Alfabet Casino account covers this casino only. Other operators will not see it. If you want wider cover, tell each operator yourself.
Can I end a self-exclusion early if I change my mind?+
No. A self-exclusion runs for the whole period you chose and cannot be undone partway through. Think of it as a firm line rather than a pause, and pick a length you can live with before you confirm it.

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